TERMS AND CONDITIONS
TERMS AND CONDITIONS
Welcome to ebbrox.com! This page tells you the terms and conditions on which we supply any of the products listed in our website (www.ebbrox.com) to you (the “Consumer”). Please read these terms and conditions carefully before ordering any Products from our website. You should understand that by ordering any of our products from our website, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
SECTION 1: ABOUT US
Our website is run by EBBROX LTD, operating as EBBROX.
Our UK address registered address is EBBROX LTD, The Studio, Newton Ferrers, United Kingdom
Our company number is 13966828, and VAT number is GB468106777
SECTION 2: SERVICE AVAILABILITY
We currently only accept orders for delivery within the UK, Europe and the United States
Please follow any laws in your country regarding products you order. We’re not responsible for any issues arising from local law violations. For any orders being sent outside of the UK and EU, you will be responsible for paying import and/or local taxes and duties.
SECTION 3: YOUR STATUS
By ordering from our website, you confirm you’re at least 18 years old and legally able to enter a contract.
SECTION 4: CONSUMER RIGHTS
If you’re a consumer, you have 30 working days from the day of purchase to cancel the contract and get a full refund once the products have been returned, per UK Consumer Contracts regulations. Please not that we will only accept returned items if they are unused, sealed and fit for resell.
SECTION 5: AVAILABILITY AND DELIVERY
We aim to complete orders within 5 working days. If we can’t, we’ll contact you to discuss options. You’ll be charged upfront, but if we can’t complete your order, we’ll refund you.
SECTION 6: RISK AND OWNERSHIP
The risk of damage to or loss of the products passes to you on delivery. You own the products once we receive full payment, including delivery fees.
SECTION 7: PRICE AND PAYMENT
The price of any Products will be as quoted on our website (as applicable) from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due (as set out in our Guide to Delivery and Shipping Charges. This is available on our website or by calling customer services). Prices are liable to change at any time, but changes will not affect orders which we have already dispatched to you. Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed might be incorrectly priced. We are under no obligation to provide the Product to you at the incorrect (lower) price if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing. We accept payment with most major debit & credit cards in addition to Apple Pay, Klarna and PayPal. You’ll be charged upfront, but if we can’t complete your order, we’ll refund you.
SECTION 8: CANCELLATIONS AND RETURNS
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the UK are entitled to a 30-day cancellation period for certain purchases made online, by phone, or by mail order.
You have the right to cancel a contract within 30 days of receiving the product. This is known as the "cooling-off period," allowing you to change your mind without incurring a penalty. To exercise your right to cancel, you must notify us in writing (via email) within this 30-day period. If you cancel the contract, you are responsible for returning the products to us immediately (once the returns form has been completed), in the same condition as received (unopened, with tags and not used). You will bear the cost and risk of returning the goods unless they are faulty or not as described.
SECTION 9: OUR LIABILITY
We guarantee that products purchased from our website are of satisfactory quality. Our liability is limited to the product’s purchase price. We do not expect liability for death or injury caused by negligence, fraudulent misrepresentation, or other similar issues. We are not responsible for loss of income, business, profits, contracts, savings, data, time, or any indirect losses, even if foreseeable.
SECTION 10: IMPORT DUTIES
If ordering for delivery outside the UK and EU, you may be charged import taxes, which you are responsible for paying. We don’t control these fees.
SECTION 11: WRITTEN COMMUNICATIONS
By law, some information or communications must be in writing. By placing an order, you agree to receive electronic communications from us, which count as "in writing."
SECTION 12: TRANSFER OF RIGHTS AND OBLIGATIONS
Our contract is binding on both parties and our respective successors. You can’t transfer your rights or obligations under the contract without our written consent. We can transfer our rights and obligations under the contract at any time.
SECTION 13: EVENTS OUTSIDE OUR CONTROL
We’re not liable for any delay or failure caused by events beyond our control, such as strikes, natural disasters, transportation issues, or government restrictions. Performance is suspended during such events.
SECTION 14: SEVERABILITY
If any term of the contract is found to be invalid, the remaining terms stay effective.
SECTION 15: ENTIRE AGREEMENT
This agreement, along with referenced documents, is the complete agreement between us. Neither party relies on prior representations outside of this agreement, unless made fraudulently.
SECTION 16: OUR RIGHT TO CHANGE TERMS
We may revise terms periodically. The terms that apply to you are those in place when you order, unless a legal requirement changes them or we notify you before shipping, in which case you’ll accept them unless you let us know otherwise.
SECTION 17: PRIVACY
EBBROX protects your privacy and follows applicable UK data protection laws. For details, see our Privacy Policy on our website.
SECTION 18: LAW AND JURISDICTION
Contracts with us are governed by English law, and any disputes fall under the courts of England and Wales.
If you need any other changes or further assistance, feel free to ask!