FAQ's

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain a tracking number and a link to the courier's website, allowing you to follow your package's journey right to your door.

Do your products come with a warranty?

Yes. We stand by the quality of our gear. Most of our products are covered by a manufacturer's warranty, which protects against defects in materials and workmanship. The length and terms of the warranty vary by product and brand. You can find specific warranty information on the individual product page. If you believe your product has a fault covered by warranty, please contact our customer service team to initiate a claim.

What are your shipping options and delivery times?

We offer several shipping options to get your gear to you as quickly as possible.

Standard UK Delivery (£1.99, or FREE on orders over £40): Your order will typically arrive within 3-5 working days after it has been dispatched.
Express UK Delivery (£4.15): For when you need it faster. Your order will typically arrive within 1-2 working days after it has been dispatched.
International Shipping: Shipping costs and times vary by destination. The final cost will be calculated at checkout based on your address and the weight of your order. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order are processed on the same day and you will receive a confirmation email as soon as your order is on its way.

How can I get in touch with customer service?

Our team of outdoor enthusiasts is here to help! You can reach us in the following ways:

Email: info@ebbrox.com (We aim to reply within 6 hours)
Phone: 0333 335 7910 (Our lines are open Monday - Friday, 9:00 AM - 5:00 PM BST)
Contact Form: Fill out the form on our "Contact Us" page.

My item arrived damaged or is incorrect. What should I do?

We're very sorry for the mistake! We do our best to ensure every order is perfect. If you've received a damaged, defective, or incorrect item, please contact our customer service team immediately at customerservice@ebbrox.com or call us at 0333 335 7910

We will then guide you through the returns procedure. You can also find this information here.

Do you have a physical store I can visit?

Currently, we are an online-only retailer. This allows us to keep our overheads low and pass those savings on to you, offering a wider selection of gear than we could fit in a physical shop. Our expert customer service team is always available by phone or email to offer the same great advice you'd get in person!