RETURNS & EXCHANGES
We are committed to ensuring 100% customer satisfaction—it’s at the core of who we are. If you're not satisfied with a product or service, we want to hear from you, and we’ll do everything we can to make it right.
HOW TO RETURN AN ITEM
If you have purchased an item from our online store, please follow the instructions below to process your return.
- First of all you will need to reach out to one of our team via email customersupport@ebbrox.com or speak to us directly by calling 0333 335 7910
- Once you have contacted one of our team, you will be required to fill out a Returns and Exchanges form. On this form you will be required to provide your details, a description of the issue, and clear photographic evidence of the fault if possible.
- Once this has been completed package up the item and return the the address shown below:
Ebbrox Ltd
The Studio
Newton Ferrers
PL8 1HX
United Kingdom
Important:
Please ensure you have included the Returns & Exchanges form inside the returns parcel. If you wish to exchange your item, our customer service team is here to assist you.
Note: If you bought your item from one of our authorised fishing stockists, you must return it directly to that stockist. We cannot process returns or exchanges for purchases made through our authorised partners.
CAN I EXCHANGE AN ITEM?
To exchange an item, please complete a Returns & Exchanges Form and include it with the product you’re sending back. Once we receive your returned item along with the completed form, we will process and send out your replacement (Once our team has assessed the issue). Please note that all returns must be clean, unused and still have tags attached.
If you select a different style or product, there might be a difference in cost. Any excess payments will be refunded at the time your replacement is sent out.
Should your exchange require an additional payment, our customer service team will get in touch with you before dispatching the new item.
If the item you requested is out of stock, a member of our team will contact you directly.
Postage Costs and Proof:
The customer is responsible for return postage costs. Items lost in transit or items undelivered due to an incorrect address. The onus will fall on the customer, so we recommend that all customers use a tracked service and share the tracking details with our team to ensure regular updates on the return.
Important Notes:
All EU Wader repairs will undergo the same process as that of UK customers but it's very important that you reach out to one of our team before hand as the repair service and shipping fees will be slightly higher: email us at customersupport@ebbrox.com or speak to us directly by calling 0333 335 7910